Privacy Policy
Last Updated on October 22nd, 2026.
Welcome to our website. Inspired Connections Counselling (“we”, “our” or “us”) respects your privacy and is committed to protecting it.
This Privacy Policy governs your access and use of our website, www.inspiredconnections.ca , including any content, functionality or services offered through our website or related landing pages (collectively, “Site”) whether as a guest or a registered user. In this Privacy Policy “you” or “your” refers to any individual who accesses our Site. This Privacy Policy is incorporated into and forms part of our Website Terms of Use.
PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING OUR WEBSITE
Please review our Privacy Policy carefully. By using our Site, you acknowledge and agree that your information will be collected, used and disclosed as described in this Privacy Policy. If you do not agree to the Privacy Policy, you must not access or use our Site or Services.
This Privacy Policy sets out how we collect information from you when you visit our Site, either automatically, or through certain voluntary actions you may take while visiting our Site, including but not limited to, accessing, purchasing or downloading any products, content or resources available on our Site or engaging or interacting with us either through this Site (collectively, “Services”).
This Privacy Policy applies to information we collect:
· On this Site;
· In email, chat, text and other electronic message features on our Site;
· Through any downloadable features on our Site;
· When you book an appointment through our booking service (Fullslate.com)
· When you interact with us, our advertising or applications on third party websites and services if those applications or advertising are operated by or on behalf of us.
This Privacy Policy does not apply to information collected by:
· Us offline or through any other means, including on any website we operate that is not part of the Site, or by any third party, including our affiliates and subsidiaries; or
· Any third party including through any content or advertising that may link to or be accessible from or on the Site.
This Privacy Policy also sets out how we use and disclose your information and your rights with respect to your personal information that we collect. If you do not agree to any terms of our Privacy Policy, you agree to no longer use, navigate, access or browse our Site. By continuing to use our Site you are agreeing to the terms of our Privacy Policy.
Age Requirement
Our website is intended solely for users who are of legal age of majority in their own place of residence and can form legally binding contracts under applicable law. By using our site, you represent and warrant that you are of legal age of majority where you reside and can form a legally binding contract under applicable law. This website is not intended for use by children under the age of 13, and we do not knowingly solicit personal data from anyone under the age of 13. If you are under the age of 13, do not access or use our website or related products or services. If you become aware that we have collected data of anyone under the age of 13, please contact us so that we can delete their data in accordance with applicable law. If you are located in Quebec, we require the consent of a parent or legal guardian before knowingly collecting personal information from anyone under the age of 14.
INFORMATION WE COLLECT
We collect, use, and disclose personal information as described in this Privacy Policy. Where required, we will obtain your express consent before collecting or using personal information. Here are some examples of the data we collect, however, this may not be a complete list:
Personal Information: Personal identifying information such as your name, billing and/or shipping address, telephone numbers, email addresses, and other demographic and customer profile data information, such as your age and gender.
Financial Information: We do not store or process your financial information directly. All transactions are securely processed through third-party providers (e.g. Stripe, PayPal, Shopify Payments). Please review their privacy policies for details on how they manage your data.
User Account Information: In order to purchase or access certain Services, we may require you to create a user account and provide your name and/or email address and create a unique password. For your security, we do not have access or knowledge of your password, and it is your sole responsibility to keep the password confidential and not share your account details with any other people, including us.
Computer, Browser and Mobile Information: Computer and connection information such as statistics on your page views, traffic to and from the Site, your uniform resource locator ("URL"), advertisement data, your internet protocol ("IP") address, your browsing history, and your Site log information. If you access our Site via your mobile phone, we may collect information about your device, including but not limited to, the model, manufacturer, device identification and your approximate location (for example, based on your IP address).
Social Media Information: We may access personal information from social networking sites and apps, including, but not limited to, Instagram, Facebook, LinkedIn, TikTok, YouTube , and Substack which may include your name, username on any of these platforms, location, email, age, gender, profile picture and any other public information you have included on any of your social media profiles. If you want to limit this data, review the privacy and security settings of each.
Sensitive Information
We do not request or intentionally collect sensitive personal information, such as social insurance or social security numbers, financial account details, or account log-in credentials in combination with a password or security question. Some of our services may involve sensitive personal information you choose to share with us, such as health information on an intake form or during a session. We collect sensitive information only with your consent and only as needed to deliver our services. We do not sell it or use it for advertising. Please do not send us sensitive information through our Site or by email unless we have asked you to do so as part of our Services. If sensitive information is inadvertently submitted to us, we will delete it unless we are required by law to retain it.
HOW WE COLLECT YOUR INFORMATION
Information You Voluntarily Provide
We collect information you voluntarily and manually provide when you use our Site, such as when you purchase or access Services or certain content on our Site, sign up for our email list or newsletter, submit a form, send us questions, or interact with us through this Site such as when you provide comments, reviews, testimonials or other feedback. Some of the information you manually provide may be personal information, such as your name or email address.
Information from Your Website Browser or Mobile Device
We collect information that is sent to us automatically from your website browser or mobile device, such as your IP address, the name of your operating system, the name and version of your browser, date and time of your visit, page(s) you visit and length of time you spent on each page. The information we receive may depend on your browser or device settings. Information received from your website browser and mobile device typically is not, in and of itself, personally identifiable. However, we may combine it with other information in an attempt to identify you, or we may combine it with information that does identify you.
Tracking Technologies
We collect information when you visit our Site and through our email communications, by using cookies, pixels, website beacons, tags, and other tracking technologies to collect information about your engagement, as well as your browsing and purchasing behaviour. These tracking technologies include:
● Clickstream Data: Through Site access logs we collect your URL, clickstream data and HTTP protocol elements, such as the number of hits and visits to the Site. Because this data can include your IP address and device information, it may be personal information. We use it for internal purposes such as research and development, user analysis and business decision making. We may provide statistics derived from this data to third parties for data processing and analysis, and those statistics do not identify you.
● Cookies: Cookies collect data sent to us by your computer about (i) the way you interact with our Site, such as when you use certain features or download attachments; (ii) how our marketing and advertising perform; (iii) the use of these tracking technologies by partners and third parties to track your use of our Site, including on multiple devices; and (iv) statistical data, such as how long you stay on a certain webpage on our Site and the location from where you access our Site. All of this information helps us to improve the Services, provide content based on the interests of our users and improve the functionality of our Site. Most browsers are set to accept cookies by default. When you visit our Site, a cookie banner lets you accept or reject non-essential cookies, including those used for analytics or advertising. Non-essential cookies stay off unless you accept them. If you wish to disable cookies, you may do so through your individual browser options. However, this may affect your ability to use or make purchases from our Site.
● Website Beacons or Pixels: These are small graphics or code snippets that help us understand browsing activity, measure our marketing and provide a better user experience. They can collect information linked to your device or browser and, in some cases, to you, for example when you are logged in to a social media or advertising platform.
● Third Party Software: We may use third-party software to post advertisements on our Site to oversee marketing or email campaigns or manage other business initiatives. This third-party software may use cookies or similar tracking technology. We have no control over these third-parties or their use of cookies.
Third-Party Use of Cookies and Other Tracking Technologies
Some content or applications, including advertisements on our Site are served by third parties, including advertisers, ad networks and/or servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioural) advertising or other targeted content.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
Ability to Opt Out of Tracking
We may use the technologies described above to collect information about your online activities over time and across third-party websites or other online services. You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. If you do, some parts of this Site may not work properly. For example, you may not be able to share content from our Site to social media sites.
Do Not Track. Our Site does not respond to browser “Do Not Track” signals. Where required by law, we honour opt-out preference signals such as Global Privacy Control (GPC).
You can find more information about opting out of certain tracking and internet-based advertising at https://optout.networkadvertising.org/?c=1.
To learn how to turn tracking on or off on your device, you can visit the following websites:
Turn “Do Not Track” on or off/Android
Turn “Do Not Track” on or off/Mac
Website Analytics
We may use third-party analytics tools to understand how visitors use our Site and improve its functionality. These tools may use cookies or similar technologies to collect information such as IP address, device information, and browsing activity. We may share personal information with service providers who process data on our behalf for legitimate business purposes. Where required by law, we will obtain your consent before using non-essential cookies or similar tracking technologies.
You can manage your cookie preferences through your browser settings or any cookie consent tool available on our Site. For more information about how analytics providers handle your information, please review their privacy policies or contact us at toni@inspiredconnections.ca.
Email and Text Message Communications
We send marketing emails only with your express consent, or where your consent is implied under applicable law (for example, where you have made a purchase or inquiry within the time limits the law allows). We request your consent separately from this Privacy Policy and our Terms of Use, and we do not use pre-checked boxes to obtain it.
We send marketing text messages only if you have given us your express written consent, which you may give by providing us with your phone number, for example, on a sign-up page. We request your consent separately from this Privacy Policy and our Terms of Use, and consent is not a condition of any purchase.
In compliance with Canada's Anti-Spam Legislation and other applicable laws, our marketing text messages will identify us as the sender, include our contact information, and give you a free way to opt out. You may opt out of marketing text messages at any time by replying STOP to any text message or by contacting us at toni@inspiredconnections.ca. For help, reply HELP or contact us at the same address. We may send you one message confirming your opt-out. Transactional text messages, such as order confirmations and delivery or security notices, are not marketing and may be sent even if you have opted out of marketing texts. Message and data rates may apply.
No mobile information, including phone numbers and text message consent, will be shared with third parties or affiliates for their marketing or promotional purposes. We may share it with service providers that help us send messages and support you, such as our text messaging platform and customer service tools.
HOW WE USE AND DISCLOSE YOUR INFORMATION
Use of Information
We generally store your data and transmit it to a third party for processing. However, to the extent we process your data, we do so for legitimate business purposes. Generally, the purpose of collecting your information through our Site is to:
● Provide our Site and its contents to you;
● Provide you with information, products or services that you request from us;
● Carry out our obligations and enforce our rights arising from any contracts between you and us, including for billing and collection;
● Collect statistical data and analyze trends for our use, and for use by third parties to better understand your needs and interests;
● Improve our Services, marketing and promotional efforts or troubleshoot issues on our Site;
● Contact you with special offers, newsletters, information, advertisements of third parties and content we believe will be of interest to you which in some instances may be in exchange for a commission to be paid to us by such third parties (if you opt to take part in such promotions, the third parties will receive your information);
● Allow you to participate in interactive and social features on our Site;
● Improve the content, functionality and usability of this Site and provide a tailored and personalized experience for you when you visit our Site;
● Prevent fraudulent activities and security breaches;
● Resolve disputes and assist law enforcement when necessary or respond to any legal claims or otherwise comply with our legal obligations; and
● For any other purpose with your consent.
We may also use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
Use of Artificial Intelligence and Automated Tools
We may use artificial intelligence (“AI”) tools provided by third-party service providers to help operate our business and Site, for example to answer questions, transcribe or summarize meetings and communications, draft or personalize content, detect fraud, or improve our Services. We do not knowingly enter sensitive personal information into AI tools. If we use an AI tool to record or transcribe a call or meeting with you, we will tell you before we start. We do not use AI to make decisions about you without human involvement.
Disclosure of your Information
We do not sell your personal information in exchange for money. We may share personal information with trusted third-party service providers, advertising partners, and analytics providers for legitimate business and marketing purposes, as described below. Some of this sharing, such as through advertising pixels, may count as a "sale" or "sharing" under certain privacy laws.
We may disclose personal information in the following circumstances:
· To service providers who assist in operating our Site and business, including payment processing, hosting services, email delivery, communications, customer service, and analytics;
· To advertising and marketing partners to help us promote our Site and Services, including delivering advertisements that may be relevant to you;
· To affiliates or strategic partners where necessary to deliver Services or administer programs;
· To administer your account and communicate with you;
· To analyze trends, improve functionality, and enhance user experience;
· To protect the security, integrity, and legal rights of our business and users, including investigating violations of our policies;
· In connection with a sale, merger, restructuring, or transfer of all or part of our business;
· To comply with legal obligations, respond to lawful requests, or protect the rights, property, or safety of our business, users, or others; or
· With your consent.
Where required by applicable privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), you may request to opt out of the sale or sharing of your personal information by contacting us at toni@Inspiredconnections.ca or using any available opt-out tools on our Site.
Retention of Information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to provide Services, and to comply with applicable legal, accounting, or regulatory obligations.
International Data
Your personal information may be transferred to and maintained on servers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. We take reasonable steps to ensure that personal information transferred outside your jurisdiction is protected by appropriate contractual or organizational safeguards, as required by applicable law.
Processing Your Information
We may process personal information directly or through third-party service providers acting on our behalf. In order to carry out our business, it is necessary for us to transmit certain information to third parties. For instance, when you purchase a Service from our Site, your payment information is transmitted to and collected by a third-party payment processor. For a full list of third-party applications we use, please contact us at toni@inspiredconnections.ca.
In some instances, we may process your information internally. We process personal information for the purposes described in this Privacy Policy, with your consent where the law requires it, or on another basis the law allows, such as to perform a contract with you. Where we need your consent, we ask for it separately from this Privacy Policy and our Terms of Use, and you can withdraw it at any time.
Protection of Your Information
We use commercially reasonable measures to protect the personal information you provide to us and the information we collect automatically, including secure (encrypted) connections and reputable third-party payment processors and platforms. Because email is not a secure way to send information, please do not send us sensitive or private information by email unless we have asked you to. No system or transmission of data over the internet or any other public network, and no storage of data, can be guaranteed to be 100% secure. If you are concerned about your personal information, please contact us at [insert your email address].
Event of a Breach
In the event of a breach involving personal information under our control, we will assess the nature and scope of the incident and notify affected individuals and any required regulatory authorities in accordance with applicable privacy laws. We will take reasonable steps to investigate, mitigate, and remediate the incident as appropriate.
YOUR RIGHTS
We respect your rights to your personal information and data. You have the right to access, correct, request restriction or deletion of your information, or request details of how we use your personal information and data collected, as required by applicable law. We do not charge a fee for these requests unless the law allows it, in which case we will tell you the amount in advance. We may ask you to verify your identity before we act on a request. We will respond within the time required by applicable law, subject to any permitted extension. You may also submit a request through an authorized agent, and we may require the agent to provide proof of authorization or other verification of their authority to act on your behalf.
After we verify your identity, you have the right to:
· Update or correct any information you have provided to us by contacting us at toni@inspiredconnections.ca.
· Request that we confirm what data we hold about you, and for what purposes. You also have the right to confirmation of whether we process your data or deliver your data to third party processors, and for what purposes. We will supply you with copies of your personal information unless doing so would affect the rights and freedoms of others;
Withdraw or change your consent to our use of your information. In some cases, withdrawing your consent may mean we can no longer provide certain Services or give you full access to our Site;
Request a digital copy of the data that we hold about you in a commonly used format. We will not charge a fee for this unless the law allows it, in which case we will tell you the amount before we proceed;
Request that we delete the data that we hold about you. We will do so without undue delay unless an exception applies, such as when keeping your data is required by law or is necessary to establish, exercise or defend legal claims. Deleting your data may mean we can no longer provide certain Services or give you full access to our Site;
Opt out of marketing emails at any time by clicking the “unsubscribe” link in any email or by contacting us at toni@inspiredconnections.ca If you receive marketing text messages, you can opt out by replying STOP;
Opt out of receiving any third-party marketing communications or having your personal information used for marketing purposes by contacting us at [insert your email address];
In certain situations, restrict the processing of your data, such as when you contest the accuracy of your data or when you have objected to processing, pending the verification of that objection. When processing has been restricted, we will continue to store your data but will not pass it on to third party processors without your consent, or as necessary to comply with legal obligations or protect your rights, our rights, or those of others; and
· Complain to a supervising authority in your jurisdiction if you believe we are misusing your data or have violated any of your rights under this Privacy Policy or applicable law.
If you wish to have any third parties, including those to whom we have disclosed your personal information, delete your information, you may need to contact those third parties directly. Upon request, we will provide information about the categories of third parties with whom we share personal information, as required by applicable law.
Complaints
If you believe we have mishandled your personal information or violated your rights under this Privacy Policy or applicable law, please contact us at toni@inspiredconnections.ca. We will make reasonable efforts to address your concern promptly. You may also have the right to make a complaint to the applicable privacy regulator in your jurisdiction, such as the Office of the Privacy Commissioner of Canada or the relevant state authority if you are located in the United States. Quebec residents may also file a complaint with the Commission d’accès à l’information du Québec. If you are located in British Columbia or Alberta, you may also file a complaint with the applicable provincial privacy regulator, such as the Office of the Information and Privacy Commissioner for British Columbia or Alberta, where those provincial laws apply instead of federal law.
International Visitors
Our Site is intended for users located in Canada and the United States. If you are accessing our Site from outside these countries, including from the European Union, please be aware that your information may be transferred to and processed in Canada or the United States, where privacy laws may differ from those in your country. Where the law of your country requires your consent to this transfer, we will ask for it separately.
U.S. State Privacy Rights
If you are a resident of a U.S. state with its own comprehensive consumer privacy law, such as California, Virginia, Colorado, Connecticut, Texas, or another state with similar legislation, you may have rights similar to those described above, including the right to access, correct, delete, or port your personal information, and to opt out of certain processing, including targeted advertising and profiling. We will honour these rights where applicable law requires it. To exercise these rights, please contact us at [insert your email address].
Changes to our Privacy Policy
We may update this Privacy Policy from time to time and will update the "Last Updated" date at the top of this page each time we do. If we make a material change to how we collect, use or disclose your personal information, we will notify you, for example by email or by a notice on our Site, and where the law requires your consent to the change, we will ask for it. You can review the most current version at any time by visiting this page. Your continued use of the Site after an update means you have read the revised Privacy Policy, but it does not replace any consent the law requires us to get from you.
Contact us
We have designated [insert name and title, for example: Jane Smith, Owner] as our Privacy Officer and person in charge of the protection of personal information who is accountable for our compliance with this Privacy Policy and applicable privacy laws. If you have questions about how we handle your personal information, or want to make a request or complaint, you can reach our Privacy Officer at toni@inspiredconnections.ca or by writing to us at 403-807-1428.